Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at the luxurious Grand Plaza Hotel in Atlanta! This is your gateway to a dynamic hospitality career with competitive pay, comprehensive training, and growth opportunities. We're seeking energetic individuals who thrive in fast-paced environments and are passionate about delivering exceptional guest experiences. Enjoy flexible shift schedules including nights, weekends, and holidays. Apply today and start your journey in the heart of Georgia's hospitality industry!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Manage room assignments and key distribution using property management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest services
- Uphold brand standards through attentive lobby appearance and guest interactions
- Assist with concierge services and local area information
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy with proficiency in reservation systems
- Detail-oriented with strong organizational abilities
- Professional appearance and positive attitude
- Must be authorized to work in the United States