Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand Hotel Louisville! No experience required – we provide comprehensive training to launch your career in guest services. As the first point of contact for our international guests, you'll create memorable experiences while mastering check-in/out procedures, reservation systems, and local recommendations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a luxury downtown setting. Perfect for detail-oriented individuals passionate about customer excellence!
Responsibilities
- Efficiently manage guest check-in/check-out processes with accuracy
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local attraction recommendations and transportation assistance
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Proficient in basic computer applications (email, MS Office)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends and holidays
- Positive attitude with a passion for hospitality