Job Description
Join our award-winning team at Harborview Hotel Baltimore, where exceptional service meets coastal elegance. We're seeking charismatic Front Desk Agents to create memorable guest experiences in the heart of downtown Baltimore. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in a luxury hospitality environment.
As the first point of contact for our international guests, you'll embody our commitment to excellence while managing check-in/out processes, handling reservations, and resolving inquiries with professionalism. Enjoy our modern amenities, including on-site dining, fitness center, and proximity to Baltimore's top attractions.
Responsibilities
- Manage seamless guest check-in/out procedures with attention to detail
- Process reservations and modify bookings using Opera/PMS systems
- Respond to guest inquiries with prompt, solutions-oriented communication
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle cash transactions and maintain accurate financial records
- Execute upselling strategies for room upgrades and premium services
- Maintain security protocols for guest information and property access
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of Baltimore attractions and transportation
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid Maryland driver's license preferred