Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand City Hotels Portland! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of the Pacific Northwest. This role offers rapid career growth, comprehensive training, and the opportunity to master the art of hospitality in a dynamic environment. Perfect for recent graduates or career changers looking to build a foundation in the luxury travel industry.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations using Opera property management system
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Execute upselling strategies for room upgrades and amenities
- Maintain a pristine front desk and lobby area
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office Suite
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Flexible availability including weekends/holidays
- Previous hospitality experience preferred but not required
- Positive attitude and professional appearance