Job Description
Join our award-winning team at Grand Hospitality Group as an Entry-Level Front Desk Agent! We're seeking enthusiastic individuals to create exceptional guest experiences at our premium Atlanta location. No prior hotel experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in the heart of Georgia's hospitality industry. Apply today to start your journey in luxury guest services!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to guests
- Uphold brand standards and cleanliness protocols
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Basic computer proficiency (Microsoft Office, PMS systems)
- Strong problem-solving abilities
- Flexible availability including evenings/weekends
- Positive attitude and customer service mindset
- Ability to stand for extended periods
- Valid Georgia driver's license preferred