Job Description
Join our award-winning hospitality team as an Entry Level Front Desk Agent at the prestigious Grand Plaza Hotel in Charlotte! We're seeking passionate individuals to create unforgettable guest experiences while launching their career in luxury hospitality. Enjoy competitive pay, comprehensive training, and opportunities for advancement in one of America's fastest-growing tourism markets. Our team thrives on excellence, collaboration, and creating memorable stays for travelers from around the globe.
Responsibilities
- Deliver exceptional guest service through check-in/out procedures, room assignments, and concierge support
- Manage reservation systems, handle billing inquiries, and process payments accurately
- Resolve guest concerns promptly with professionalism and empathy
- Coordinate with housekeeping, maintenance, and security teams
- Maintain detailed records of guest preferences and special requests
- Assist with event coordination and group bookings
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent; hospitality/certification preferred
- 1+ years customer service experience (hotel/retail background ideal)
- Proficiency with reservation systems (Opera, Fidelio, etc.)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Charlotte attractions and local services
- Valid North Carolina driver's license (for errands)
- Fluency in English; Spanish proficiency a plus