Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our flagship Charlotte location. No prior experience required – we provide comprehensive training to develop your skills in customer service, reservation systems, and hotel operations. Join our team and grow within a supportive environment where your smile and dedication make every guest feel welcome.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and modify bookings with precision
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office, reservation systems)
- Punctual and reliable with professional appearance
- Customer-focused mindset with problem-solving abilities
- Team player with positive attitude