Job Description
Join our award-winning team at Grand City Hotels as an Entry-Level Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during evening and overnight shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Columbus's vibrant hospitality scene. If you're passionate about customer service and thrive in dynamic environments, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage multi-line phone systems and respond to guest inquiries promptly
- Process payments and handle cash/credit transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and service excellence
- Resolve guest complaints with empathy and solution-oriented approaches
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with basic computer systems and reservation software
- Attention to detail and problem-solving abilities
- Valid driver's license and reliable transportation
- Ability to stand for extended periods