Job Description
Join our award-winning team at the heart of Raleigh's vibrant hospitality scene! We're seeking a dedicated Front Desk Agent to deliver exceptional guest experiences during flexible shifts. This full-time role is perfect for professionals who thrive in dynamic environments and excel at creating memorable first impressions. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of North Carolina's most exciting cities.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems efficiently
- Uphold brand standards during all guest interactions
- Assist with valet services during peak hours
Qualifications
- 1+ years front desk or customer service experience
- Flexible availability for day/night/weekend shifts
- Proficiency with hotel management software
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid North Carolina driver's license
- Basic knowledge of local attractions and services