Job Description
Join our award-winning team at Grand Hotel Nashville as an Entry-Level Front Desk Agent and kickstart your hospitality career! We're seeking energetic, guest-focused individuals to deliver exceptional experiences at our premier downtown location. Perfect for recent graduates or career changers, this role offers comprehensive training, career advancement opportunities, and a vibrant work environment in Music City. Enjoy competitive pay, flexible scheduling, and a supportive team culture committed to excellence.
Responsibilities
- Check in/out guests efficiently using hotel management systems while maintaining accuracy in financial transactions
- Manage room reservations, modify bookings, and optimize occupancy rates
- Respond to guest inquiries via phone, email, and in-person with prompt professionalism
- Coordinate with housekeeping, maintenance, and management teams to resolve guest issues
- Process payments, manage cash handling procedures, and balance daily reports
- Execute upselling techniques for room upgrades and hotel amenities
- Maintain a clean, organized front desk area and lobby presentation standards
Qualifications
- High school diploma or equivalent; hospitality or customer service certification preferred
- Basic computer proficiency with ability to learn hotel management software
- Exceptional communication and interpersonal skills with a warm, approachable demeanor
- Strong problem-solving abilities and composure under pressure
- Flexible availability including nights, weekends, and holidays
- Attention to detail with accuracy in financial transactions and documentation
- Positive attitude and passion for creating memorable guest experiences