Job Description
Join the Premier Hospitality Team in Los Angeles!
Are you a motivated individual looking for an entry-level opportunity to kickstart your career in the luxury hospitality industry? Grand Horizon Hospitality is currently hiring Front Desk Agents for our state-of-the-art hotel located in the vibrant heart of Los Angeles. We pride ourselves on delivering world-class guest experiences and offer a fantastic environment for learning and growth.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to. We are looking for candidates who are eager to learn, possess strong communication skills, and want to be part of a dynamic team.
Responsibilities
- Guest Services: Greet guests warmly upon arrival and departure, managing the check-in and check-out process with efficiency and a smile.
- Reservations & Inquiries: Answer incoming calls and respond to emails promptly, providing accurate information regarding hotel amenities and local attractions.
- Front Desk Operations: Utilize property management systems (PMS) to update guest profiles, process payments, and handle room assignments.
- Problem Resolution: Address guest concerns and complaints professionally and escalate issues to management when necessary to ensure 100% guest satisfaction.
- Administrative Tasks: Maintain the cleanliness and organization of the front desk area, including brochures and lobby seating.
- Concierge Support: Assist guests with local recommendations, transportation arrangements, and special requests.
Qualifications
- Education: High school diploma or GED is required; a degree in Hospitality or Business is a plus but not mandatory for entry-level roles.
- Experience: Previous customer service or front desk experience is a plus, but we are happy to train enthusiastic candidates with no prior experience.
- Skills: Excellent verbal and written communication skills; proficiency in Microsoft Office Suite and reservation software is preferred.
- Availability: Flexibility to work evenings, weekends, and holidays as per hotel operational needs.
- Physical Demands: Ability to stand for extended periods and lift moderate amounts of weight (up to 25 lbs).
- Personality: A friendly, professional demeanor with a strong focus on customer service excellence.