Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences at our premier Tampa location. As the first point of contact, you'll create memorable impressions while handling check-ins, managing reservations, and resolving inquiries with professionalism. We provide comprehensive training and career advancement opportunities for dedicated team members. If you're passionate about hospitality and eager to grow your career, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out procedures using our PMS system
- Handle reservation inquiries and modifications with accuracy
- Address guest concerns promptly and escalate complex issues to management
- Process payments and maintain secure financial transactions
- Coordinate with housekeeping and maintenance departments for guest requests
- Update guest profiles and preferences in our CRM system
- Assist with luggage and provide local area recommendations
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer applications (MS Office, email)
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Flexibility to work weekends, evenings, and holidays