Job Description
Join our award-winning team at Grand Plaza Hotel, a luxury destination in the heart of Manhattan. We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while managing dynamic shift schedules. This full-time role includes competitive benefits, career advancement opportunities, and a vibrant work environment in NYC's premier hospitality district.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Manage room assignments and inventory during shift rotations
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints with empathy and solution-oriented approach
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Flexible availability for day/evening/weekend shifts
- Proficiency in PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Basic knowledge of NYC attractions and transportation
- Valid New York State hospitality license