Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the vibrant heart of Milwaukee. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in a luxury environment. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage room assignments, and optimize occupancy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through attentive service and attention to detail
- Utilize PMS software (Opera) for inventory and reporting tasks
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with reservation systems (e.g., Opera, Sabre)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred