Job Description
Join our award-winning team at Milwaukee Grand Hotel and kickstart your hospitality career! We're seeking enthusiastic Guest Service Agents to create memorable experiences for our guests. This entry-level position offers comprehensive training, career advancement opportunities, and a supportive work environment in the heart of downtown Milwaukee. Perfect for students and career changers looking to grow in the thriving Wisconsin hospitality industry.
Responsibilities
- Provide exceptional guest check-in/check-out service with efficiency and warmth
- Handle guest inquiries, requests, and resolve concerns promptly
- Manage reservations and room assignments using our property management system
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards and maintain a pristine front desk area
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer proficiency and familiarity with reservation systems
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including weekends, evenings, and holidays
- No prior hotel experience required - training provided!
- Must be authorized to work in the United States