Job Description
Are you looking for an exciting entry-level opportunity in the heart of New York City? The Metropolitan Hotel Group is seeking a dedicated and enthusiastic Front Desk Agent to join our dynamic team. We pride ourselves on providing exceptional hospitality services to travelers from around the globe. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive wage, generous tips, and a clear path for career advancement within the luxury hospitality sector.
Our team values integrity, professionalism, and a genuine passion for service. If you are ready to launch your career in the hospitality industry and thrive in a fast-paced environment, we want to meet you.
Responsibilities
- Greet guests warmly and assist with check-in and check-out procedures efficiently and accurately.
- Answer incoming phone calls and manage reservation inquiries with a friendly and professional tone.
- Resolve guest complaints and issues in a calm, solution-oriented manner to ensure high satisfaction.
- Process payments and manage guest folios using our hotel management software.
- Maintain a clean, organized, and welcoming front desk area and lobby environment.
- Collaborate with housekeeping, maintenance, and restaurant staff to ensure seamless guest experiences.
Qualifications
- High school diploma or GED equivalent is required.
- Previous hospitality experience is a plus, but we are willing to train the right candidate for entry-level positions.
- Strong interpersonal and verbal communication skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency with computers and basic reservation systems (training provided).
- A friendly, positive attitude and a genuine passion for service.