Job Description
Join our award-winning hospitality team at Grand City Hotel as an Entry Level Front Desk Agent! No experience required – we provide comprehensive training to launch your career in luxury guest services. Work in Boston's vibrant Back Bay district, where history meets innovation. You'll be the first face our guests see, delivering exceptional experiences while developing transferable skills in customer relations, operations, and team collaboration. This is your gateway to a thriving career in hospitality with growth opportunities into management roles.
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest requests promptly and resolve issues with empathy
- Maintain accurate records using hotel management software
- Collaborate with housekeeping, concierge, and maintenance teams
- Process payments and manage cash handling procedures
- Uphold brand standards through exceptional service delivery
Qualifications
- No prior experience required – full training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Reliability and punctuality
- Flexibility to work evenings, weekends, and holidays