Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic, no-experience Front Desk Agents to be the welcoming face of our Raleigh hotel. Join our supportive team where your passion for service shines brighter than your resume. Enjoy competitive pay, comprehensive training, and clear growth paths into management. If you're a people person ready to master guest experiences, apply today!
Responsibilities
- Deliver exceptional guest check-in/out experiences with warm professionalism
- Manage reservation systems and room status tracking
- Resolve guest inquiries and service requests promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Support daily administrative tasks (phone, emails, filing)
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent required
- Proficient with basic computer systems and software
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Flexible schedule including nights/weekends/holidays
- Positive attitude and team player mentality
- Valid NC driver's license preferred