Job Description
Are you looking for a dynamic career in the hospitality industry? The Renaissance Portland Hotel is currently seeking enthusiastic Entry-Level professionals to join our Guest Services team. We offer comprehensive training, a supportive work environment, and clear pathways for career advancement.
We are looking for individuals who are eager to learn, possess a positive attitude, and want to make a lasting impression on our guests. If you are ready to start your journey in luxury hospitality, we want to meet you!
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and assist with check-in and check-out procedures efficiently.
- Guest Services: Answer incoming calls and respond to emails promptly, assisting guests with inquiries about local attractions, dining, and hotel amenities.
- Front Desk Operations: Process payments accurately, manage reservations, and maintain a clean, organized lobby area.
- Problem Resolution: Address guest concerns or issues with a calm and professional demeanor, escalating complex matters to management when necessary.
- Team Collaboration: Work closely with housekeeping and maintenance teams to ensure the hotel maintains the highest standards of cleanliness and safety.
- Event Support: Assist with room set-ups and provide direction to attendees during large hotel events and conferences.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: No prior hospitality experience required. We provide full training for all new hires.
- Communication: Excellent verbal communication skills and a friendly, approachable personality.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Computer Skills: Basic computer literacy and ability to learn property management systems quickly.
- Physical Requirements: Ability to stand for extended periods and lift moderate amounts of weight (up to 25 lbs).