Job Description
Join a Premier Team in Detroit!
We are seeking a friendly and organized Front Desk Agent to join our dynamic hospitality team. If you are looking for a career with weekly pay and growth opportunities, this is the perfect place to start.
At Downtown Detroit Hospitality Center, we value our employees and offer a supportive environment for both entry-level and experienced professionals. No prior experience is necessary—we provide comprehensive training to help you succeed.
Why Choose Us?
- Weekly paychecks for your hard work.
- Flexible scheduling options.
- Opportunities for advancement within the company.
- Modern, clean work environment.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to all guests and visitors upon arrival.
- Check-In/Out: Efficiently manage the check-in and check-out processes using our property management system.
- Communication: Answer phone calls promptly, transfer lines correctly, and respond to email inquiries in a timely manner.
- Guest Services: Assist guests with directions, local recommendations, and resolving any immediate issues or complaints.
- Administrative Support: Perform light data entry, maintain the front desk logbook, and ensure lobby areas are tidy and organized.
- Sales Support: Promote hotel amenities and upsell services where appropriate to maximize revenue.
Qualifications
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Experience: No prior front desk experience required; general customer service experience is a plus.
- Technology: Basic computer proficiency and typing skills; familiarity with MS Office is preferred.
- Reliability: Punctual, dependable, and able to work flexible shifts, including weekends and holidays.
- Attitude: A positive attitude and a genuine desire to help others.
- Education: High school diploma or GED equivalent required.