Job Description
Are you a hospitality professional ready to make an immediate impact? Join the elite team at Grand Minneapolis Hospitality Group, where we redefine guest experiences with unmatched service excellence. We are currently seeking a dynamic Shift Supervisor to lead our front-of-house operations.
As a key member of our management team, you will ensure seamless operations, uphold our luxury standards, and foster a positive environment for both guests and staff. This is a fantastic opportunity for immediate hire with competitive compensation and comprehensive benefits.
Responsibilities
- Oversee daily hotel operations and ensure strict adherence to brand standards and service protocols.
- Manage front desk, housekeeping, and maintenance schedules to maximize operational efficiency.
- Resolve guest inquiries and complaints with a focus on high-quality service recovery.
- Conduct nightly inspections of public areas, guest rooms, and safety systems.
- Train, mentor, and supervise staff to ensure a cohesive and productive team environment.
- Monitor inventory levels and coordinate with vendors for timely supply restocking.
- Ensure strict compliance with health, safety, security, and fire regulations.
Qualifications
- Minimum of 2 years of experience in hotel operations or hospitality management.
- Proven ability to work various shifts, including nights, weekends, and holidays.
- Strong leadership, interpersonal, and conflict resolution communication skills.
- High school diploma or GED required; hospitality management degree preferred.
- Proficiency in property management systems (PMS) and MS Office Suite.
- Flexibility to adapt to changing priorities in a fast-paced environment.
- Valid driver’s license and clean driving record.