Job Description
Are you a natural people-person looking to kickstart a career in the dynamic hospitality industry? San Francisco Hospitality Group is looking for a dedicated and welcoming Front Desk Agent to join our thriving team. We pride ourselves on providing a supportive environment where you can grow without needing prior experience.
In this role, you will be the face of our company, ensuring every visitor feels valued and attended to. We offer comprehensive on-the-job training and mentorship to help you succeed.
Why Join Us?
- No Experience Necessary: We train all new hires from the ground up.
- Competitive Pay: Earn $18-$22/hour with performance bonuses.
- Growth Opportunities: Clear pathways to shift supervisors and management roles.
Responsibilities
- Guest Relations: Greet all clients and visitors warmly and professionally upon arrival, managing a high volume of traffic in a busy downtown location.
- Reception Operations: Manage the front desk switchboard, answer inquiries, and transfer calls to the correct departments efficiently.
- Administrative Support: Sort and distribute incoming mail, handle package deliveries, and maintain the lobby's cleanliness and organization.
- Information Desk: Assist guests with directions, local dining recommendations, and general facility information.
- Booking Management: Support the front desk team with basic scheduling tasks and data entry using property management software (training provided).
- Security & Safety: Monitor building access and ensure all safety protocols are followed during entry and exit.
Qualifications
- Education: High school diploma or GED is required; no college degree necessary.
- Experience: Previous experience is not required; a strong willingness to learn is essential.
- Skills: Excellent verbal communication skills and a professional, friendly demeanor.
- Technical: Basic computer literacy and the ability to quickly learn new software systems.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Attributes: Strong organizational skills, attention to detail, and the ability to remain calm under pressure.