Job Description
Join our award-winning luxury hotel in downtown Columbus and become the heart of our guest experience! We're seeking passionate hospitality professionals to deliver exceptional service in a dynamic environment. Enjoy competitive benefits, career growth opportunities, and a vibrant downtown location near Ohio State University and Short North Arts District. What we offer: Comprehensive health benefits, employee discounts, complimentary meals, and paid time off. Why you'll love it: Work in a modern, eco-conscious property with state-of-the-art amenities and a supportive team culture.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences using Opera property management system
- Manage reservations, room assignments, and VIP guest requests with precision
- Resolve guest inquiries and concerns promptly, exceeding service standards
- Process payments, handle cash/credit transactions accurately
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and local attractions to enhance guest stays
- Maintain detailed records of guest preferences and special requests
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Columbus attractions and transportation systems
- High school diploma or equivalent; hospitality certification preferred
- Strong attention to detail and multitasking abilities
- Valid Ohio driver's license (for airport runs)