Job Description
Join our award-winning team at Grand Hospitality Group as an Entry-Level Front Desk Agent in the heart of Philadelphia! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our downtown luxury hotel. This full-time position offers comprehensive training, career advancement opportunities, and a vibrant work environment in the City of Brotherly Love. Enjoy competitive pay, flexible shift schedules, and exclusive employee benefits while becoming part of a globally recognized hospitality brand.
Responsibilities
- Provide exceptional customer service to hotel guests, including check-in/check-out procedures and concierge assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Operate hotel management systems (PMS) and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Resolve guest complaints promptly and maintain high satisfaction standards
- Process payments and handle cash transactions securely
- Uphold brand standards and maintain a professional lobby appearance
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with basic computer systems and hotel software
- Problem-solving abilities and attention to detail
- Positive attitude and commitment to teamwork
- Ability to stand for extended periods and lift up to 25 pounds