Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand Hospitality Group! We're seeking energetic and customer-focused individuals to create memorable experiences for our guests at our premier San Antonio location. This is your gateway to a dynamic career in the thriving Texas hospitality industry. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, growth opportunities, and a supportive work environment in the heart of San Antonio's vibrant tourism scene.
Responsibilities
- Provide exceptional customer service and assist guests with check-in/check-out processes
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Perform daily audits and report preparation
- Uphold brand standards and maintain a clean, professional lobby environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Proficiency with basic computer systems and software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Basic math skills for handling cash transactions