Job Description
Join our award-winning downtown Detroit hotel and become part of a dynamic hospitality team! We're seeking passionate Weekend Hotel Staff to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Michigan's most vibrant cities. Perfect for students, second-job seekers, or hospitality professionals seeking weekend-focused roles.
As a Weekend Hotel Staff Member, you'll be the face of our luxury property, ensuring seamless operations and creating memorable stays for business travelers, tourists, and event attendees. Our supportive environment offers comprehensive training and a collaborative culture where your contributions are valued.
Responsibilities
- Provide exceptional front desk services including check-in/check-out, guest inquiries, and reservation management
- Deliver outstanding customer service across all guest touchpoints (lobby, dining, amenities)
- Handle guest requests promptly and resolve issues with professionalism and empathy
- Maintain cleanliness and operational standards in public areas and guest rooms
- Collaborate with cross-functional teams for smooth weekend operations
- Process payments accurately and manage billing inquiries
- Assist with event setup and special weekend activities
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced weekend environment
- Basic computer literacy and POS system knowledge
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude
- High school diploma or equivalent required
- Valid Michigan driver's license (if required for errands)