Job Description
Join our award-winning team at Grand Mesa Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of Mesa, Arizona. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our luxury hospitality brand. If you thrive in dynamic environments and possess exceptional customer service skills, we want you on our team!
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment methods
- Manage multi-line phone system and handle guest inquiries with professionalism
- Process payments and maintain accurate guest records in property management systems
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Handle emergency situations calmly and according to hotel protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in hotel setting
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Mesa attractions and local transportation