Job Description
Join our prestigious hospitality team at the Grand Miami Hotel! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in the heart of Miami's vibrant tourism district. As the first point of contact, you'll embody our luxury brand standards while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of America's most exciting cities. Immediate openings available – apply today to start your journey in hospitality excellence!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest complaints and requests promptly while maintaining service excellence
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping, maintenance, and security departments
- Provide local recommendations and assistance to enhance guest experiences
- Maintain organized guest records and confidential information
Qualifications
- Minimum 1 year hotel or customer service experience required
- Proficiency in property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic mathematical aptitude for financial transactions
- Valid Florida driver's license (for guest transportation duties)
- Flexible availability including nights, weekends, and holidays
- Professional appearance and fluency in English/Spanish