Job Description
Join our dynamic hospitality team as an Entry-Level Front Desk Agent at Grand Hotels Inc. in the heart of Las Vegas! This shift-based role offers the perfect launchpad for your career in the thriving Nevada hospitality industry. You'll be the first point of contact for our diverse guests, delivering exceptional service while managing check-ins, check-outs, and inquiries. With competitive pay, flexible scheduling, and comprehensive training, this position combines real-world experience with growth opportunities in one of the world's most exciting destinations.
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle guest inquiries, resolve issues, and provide local recommendations
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional communication and appearance
- Monitor security protocols and emergency procedures
- Process mail/packages and assist with concierge services
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and willingness to learn hotel software
- Flexible availability for evening, overnight, and weekend shifts
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States