Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Horizon Hotels! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of El Paso. If you're a people person with a passion for service, this is your launchpad into a thriving hospitality career. Enjoy competitive pay, comprehensive training, and a supportive work environment where your growth matters.
Responsibilities
- Warmly welcome and check-in/check-out guests with efficiency and professionalism
- Manage reservations and room assignments using hotel management software
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with special requests and concierge services
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – we provide full training!
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving abilities
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and professional appearance