Job Description
Are you the first face a guest sees? Join Atlanta Hospitality Group as a Front Desk Agent. We are looking for dynamic individuals to join our shift-based team in the heart of Atlanta.
We offer a collaborative environment where your organizational skills make a real impact. Whether you are managing check-ins or handling inquiries, you will be the heartbeat of our operations.
Why Join Us?
- Competitive hourly pay ($15.00 - $18.00).
- Flexible shift schedules to fit your lifestyle.
- Opportunities for career growth within the hospitality industry.
- A supportive and friendly team culture.
Responsibilities
- Guest Relations: Greet all guests warmly and professionally, ensuring a welcoming environment from the moment they arrive.
- Check-in/Out: Efficiently manage the check-in and check-out process, including verifying identification and processing payments.
- Communication: Answer multi-line phone systems with a polite tone, transferring calls and taking accurate messages.
- Operations: Maintain the front desk area, ensuring it is tidy, organized, and fully stocked with necessary supplies.
- Problem Solving: Address guest inquiries and resolve complaints promptly to ensure high satisfaction levels.
- Security: Adhere to all security protocols and verify keys and room assignments accurately.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred.
- Education: High school diploma or GED equivalent required.
- Skills: Strong verbal communication skills and a professional telephone manner.
- Availability: Must be available to work various shifts, including weekends, evenings, and holidays.
- Technical: Basic computer proficiency and familiarity with POS systems.