Job Description
Are you looking to launch a stable and rewarding career in the healthcare industry? Metro Health & Wellness Center is currently seeking a professional and friendly Entry Level Front Desk Agent to join our dynamic team in Nashville. We pride ourselves on providing top-tier patient care and offer a supportive environment for growth and development.
In this role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience. We offer flexible shift work options to accommodate different lifestyles, making this an ideal opportunity for those seeking a balanced work-life schedule.
Why Join Us?
- Competitive entry-level pay
- Comprehensive training program
- Opportunities for advancement within the healthcare sector
- Friendly and inclusive work culture
Responsibilities
- Manage the front desk operations, ensuring a professional and welcoming environment for all visitors and patients.
- Greet patients and visitors warmly upon arrival, verifying identity and scheduling appointments as necessary.
- Answer and route incoming phone calls, take accurate messages, and screen inquiries professionally.
- Process patient check-ins and check-outs, including verifying insurance information and collecting payments.
- Maintain the cleanliness and organization of the reception area, waiting lounge, and front desk supplies.
- Assist with clerical tasks such as filing, data entry, and updating patient records in the electronic health system.
- Collaborate with medical staff to ensure smooth workflow and patient satisfaction.
Qualifications
- High school diploma or GED equivalent required; prior experience is a plus but not mandatory for this entry-level position.
- Strong interpersonal and communication skills with a friendly and approachable demeanor.
- Proficiency in using computer software and office equipment (e.g., printers, scanners, phones).
- Ability to multitask effectively in a fast-paced, high-volume environment.
- Must be reliable, punctual, and able to work various shifts, including weekends and holidays.
- Basic knowledge of medical terminology or customer service practices is highly desirable.