Job Description
Welcome to NorthEast Health Partners, where your career in patient care begins. We are currently seeking a dedicated and friendly Front Desk Agent to join our team in Cleveland, Ohio.
Whether you are looking for a fresh start in healthcare or a local role that offers stability and growth, we provide comprehensive training and weekly paychecks. No prior experience is necessary; we value attitude and reliability over everything else.
As a key member of our reception team, you will be the first point of contact for our patients, ensuring a smooth and welcoming experience. Join us in making a difference in the Cleveland community today!
Responsibilities
- Greet patients and visitors warmly upon arrival, managing the check-in process efficiently.
- Answer incoming calls professionally and route them to the appropriate departments or staff members.
- Manage patient records, update demographic information, and maintain accurate filing systems.
- Handle front desk cash handling, including processing payments and issuing receipts.
- Coordinate appointment scheduling and patient reminders to optimize clinic flow.
- Ensure the reception area is clean, organized, and welcoming at all times.
- Assist with administrative tasks such as faxing, copying, and data entry as needed.
Qualifications
- High school diploma or GED is required.
- Strong interpersonal and communication skills with a focus on customer service.
- Ability to multi-task and remain calm in a busy, fast-paced environment.
- Basic computer proficiency and familiarity with office software (e.g., Microsoft Office).
- Must be reliable, punctual, and available for scheduled shifts.
- A friendly demeanor and a genuine desire to help others.