Job Description
Are you a people person with a knack for organization?
Premier Medical & Wellness Center is seeking a dedicated Part-Time Front Desk Agent to join our dynamic team in Atlanta, GA. We pride ourselves on providing exceptional patient care and a welcoming environment. If you are looking for a rewarding role with flexible shift work options, we want to hear from you!
In this role, you will be the first point of contact for our patients, ensuring a smooth and professional experience from check-in to check-out. You will work in a fast-paced environment where your attention to detail and customer service skills will shine.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all patients and visitors, managing the front desk area with efficiency.
- Check-In/Out: Accurately register new patients, update records, and process check-ins and check-outs using our Electronic Health Record (EHR) system.
- Phone Management: Answer multi-line phone systems professionally, answer inquiries, and route calls to the appropriate departments.
- Administrative Support: Handle scheduling, appointment confirmations, and manage incoming mail and faxes.
- Facility Maintenance: Maintain the cleanliness and organization of the reception area, waiting room, and lobby.
- Payment Processing: Collect copays, process insurance verifications, and manage point-of-sale transactions.
- Shift Coordination: Adapt to rotating shifts, including evenings and weekends, to ensure 24/7 coverage.
Qualifications
- Experience: Previous experience as a receptionist, front desk agent, or in customer service is preferred.
- Education: High school diploma or GED required.
- Skills: Proficiency in Microsoft Office Suite and basic computer skills. Experience with EHR systems (e.g., Epic, Athenahealth) is a plus.
- Communication: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Availability: Must be flexible to work varying shifts, including nights and weekends.
- Professionalism: Ability to maintain confidentiality and handle sensitive information with discretion.