Job Description
Are you a dedicated professional seeking weekly pay opportunities in Jacksonville, FL? Apex Medical Center is looking for a dynamic Front Desk Agent to join our expanding team. As the first point of contact for our patients, you will play a crucial role in delivering exceptional service and maintaining our reputation for excellence.
We offer a competitive hourly rate, flexible shift work options, and a supportive work environment. If you have a knack for hospitality and administrative coordination, we want to hear from you.
Responsibilities
- Greet and welcome patients and visitors with a professional and friendly demeanor, ensuring a seamless check-in process.
- Manage front desk operations including answering multi-line phone systems and directing calls to the appropriate departments.
- Process patient registrations, verify insurance information, and handle financial transactions accurately.
- Schedule and confirm patient appointments using our Electronic Health Records (EHR) system.
- Maintain the cleanliness and organization of the reception area to create a welcoming atmosphere.
- Assist with basic clerical duties, such as filing, data entry, and mail distribution.
- Resolve patient inquiries and complaints promptly to ensure high satisfaction levels.
Qualifications
- High school diploma or GED required; prior experience in a medical or hospitality setting is preferred.
- Proven experience in front desk, reception, or customer service roles.
- Strong computer proficiency with MS Office Suite and EHR systems.
- Excellent verbal and written communication skills.
- Ability to work various shifts, including weekends and holidays, as needed.
- Professional appearance and a positive attitude are essential.