Job Description
Join our award-winning hospitality team as an Entry-Level Guest Services Agent at Sunshine Resort & Spa! Located in the heart of Orlando's tourism district, we're seeking energetic individuals passionate about creating exceptional guest experiences. No prior experience required—just your positive attitude and dedication to service excellence. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Florida's most vibrant destinations.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries with professionalism and local knowledge
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance departments
- Resolve guest complaints promptly and escalate when necessary
- Assist with valet services and luggage handling
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system familiarity
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Valid Florida driver's license preferred
- Previous customer service experience a plus
- Fluency in English; Spanish beneficial