Job Description
Join our award-winning luxury hotel team as an Entry-Level Guest Services Agent! We're seeking passionate individuals eager to kickstart their hospitality careers in the vibrant heart of Charlotte. As the first point of contact for our discerning guests, you'll deliver exceptional experiences while building foundational skills in guest relations, reservations, and hotel operations. Enjoy competitive pay, comprehensive benefits, and clear pathways for advancement within our growing portfolio of premium properties.
What We Offer:
• Industry-leading training program
• Medical, dental, and vision insurance
• Hotel discounts worldwide
• Career development workshops
• 401(k) with company match
Responsibilities
- Warmly welcome and check in/out guests while verifying reservations and processing payments
- Manage guest inquiries via phone, email, and in-person with professionalism and efficiency
- Coordinate with housekeeping, maintenance, and dining teams to resolve guest requests
- Operate property management systems (Opera/PMS) and maintain accurate guest records
- Upsell hotel amenities, dining options, and local attractions to enhance guest experiences
- Handle emergency situations calmly according to hotel protocols
- Participate in daily shift briefings and contribute to process improvements
Qualifications
- High school diploma or equivalent required; hospitality/culinary degree preferred
- 0-2 years customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient in basic computer applications and willingness to learn PMS systems
- Valid North Carolina driver's license (if required for local errands)
- Positive attitude and passion for creating memorable guest experiences