Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grandview Hotel & Resorts in Milwaukee! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences. Enjoy comprehensive training, career growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to enter the thriving hospitality industry.
What We Offer:
- Competitive hourly pay + performance bonuses
- Free hotel stays and exclusive discounts
- Health, dental, and vision benefits
- Tuition reimbursement programs
- Flexible scheduling options
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations, billing inquiries, and payment processing
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Maintain a clean, organized lobby and front desk area
- Provide local recommendations to enhance guest experiences
- Process credit card transactions and balance cash drawers
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with technology
- Professional appearance and positive attitude
- Availability to work evenings, weekends, and holidays
- Must pass background check and drug screening