Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent in vibrant Jacksonville, FL! We're seeking dynamic professionals to deliver exceptional guest experiences in our boutique downtown hotel. With competitive weekly pay and flexible shift schedules, this role offers immediate growth opportunities in the hospitality industry. Enjoy a supportive environment where your dedication to service is celebrated with performance bonuses and advancement pathways.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional communication and appearance
- Assist with event coordination and concierge services as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid Florida driver's license (if required for errands)
- Basic knowledge of Jacksonville attractions and transportation