Job Description
Join our award-winning team at Grand Baltimore Hotel and kickstart your hospitality career! We're seeking energetic Entry-Level Hotel Associates to deliver exceptional guest experiences across our dynamic 24/7 operations. No prior experience required—just a passion for service and availability for flexible shifts including nights, weekends, and holidays. Enjoy competitive pay, comprehensive training, and opportunities for rapid advancement in one of Baltimore's premier luxury destinations.
Responsibilities
- Provide exceptional guest service at front desk, valet, or concierge stations
- Manage check-in/check-out processes efficiently using hotel systems
- Respond promptly to guest inquiries and resolve service issues
- Collaborate with housekeeping and maintenance teams for seamless operations
- Handle cash transactions and maintain accurate financial records
- Uphold stringent cleanliness and safety standards across all areas
- Support event setup and special guest requests during assigned shifts
Qualifications
- High school diploma or equivalent (GED)
- Flexible availability for rotating shifts (days, evenings, weekends, holidays)
- Basic computer literacy and comfort with POS systems
- Strong communication and interpersonal skills
- Ability to stand/walk for extended periods
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening
- Valid Maryland driver's license (for valet positions)