Job Description
Are you ready to launch your career in the dynamic world of hospitality? Horizon Hospitality Group is expanding our elite teams across the East Coast, specifically seeking motivated Entry-Level Hotel Associates in Miami, FL and New York, NY.
We pride ourselves on delivering world-class guest experiences and are looking for individuals who are eager to learn, reliable, and ready to thrive in a fast-paced environment. Whether you are looking for a career in management or simply want to start in guest services, we offer the training and support you need to succeed.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible shift scheduling (Day, Night, Weekend options available).
- Comprehensive training programs for career growth.
- Employee discounts on stays and dining.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage front desk operations, including check-ins, check-outs, and room key distribution.
- Assist with concierge services and answer inquiries regarding local attractions and dining.
- Handle room assignments and coordinate housekeeping requests promptly and accurately.
- Maintain a clean, organized, and welcoming lobby environment for all visitors.
- Process payments and handle cash transactions with strict accuracy and integrity.
- Address and resolve guest concerns or complaints with a focus on customer satisfaction.
Qualifications
- No prior hospitality experience required (Entry Level Friendly).
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong attention to detail and problem-solving abilities.
- High school diploma or equivalent required.
- Basic computer literacy and typing skills preferred.
- Professional appearance and demeanor at all times.