Job Description
Join our award-winning hospitality team at Grand Harbor Hotels in Boston! We're seeking passionate, entry-level individuals ready to launch their careers in luxury accommodation. No experience required—just your enthusiasm and dedication to creating memorable guest experiences. As a Hotel Associate, you'll work in a dynamic environment with comprehensive training and growth opportunities. Our Boston waterfront location offers stunning views and career advancement within a globally recognized brand.
What We Offer:
- Competitive hourly wage plus tips
- Comprehensive paid training program
- Health benefits and 401(k) matching
- Employee discounts on hotel stays and dining
- Career advancement pathways
Responsibilities
- Greet and assist guests with check-in/check-out procedures
- Manage reservations and room assignments
- Respond to guest inquiries via phone, email, and in-person
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards in all guest interactions
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- No prior experience necessary (training provided)
- Exceptional customer service mindset
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency (typing and software navigation)
- Valid Massachusetts driver's license (if required for errands)
- Ability to stand/walk for extended periods