Job Description
Welcome to The Grand Chicago Hotel, where we are dedicated to providing world-class hospitality. We are currently seeking a friendly and professional Front Desk Agent to join our dynamic team.
Even if you have no prior experience in the hotel industry, we want to hear from you. We value attitude and work ethic over experience. If you are looking for a stable job with great perks and a supportive environment, this is the perfect opportunity for you.
What We Offer:
- Comprehensive paid training (No experience needed).
- Competitive hourly wage ($18 - $22).
- Employee discounts on dining and room stays.
- Health, dental, and vision insurance for full-time staff.
Join us in creating unforgettable experiences for our guests every day.
Responsibilities
- Greet guests warmly and professionally upon arrival and departure, ensuring a welcoming first impression.
- Manage the check-in and check-out process efficiently, including verifying identities and processing payments.
- Answer incoming phone calls and emails promptly, routing inquiries to the appropriate department or staff member.
- Handle guest complaints or special requests with patience and diplomacy, escalating complex issues to management when necessary.
- Monitor the lobby and public areas to ensure they are clean, organized, and presentable at all times.
Qualifications
- Must be at least 18 years of age.
- Excellent interpersonal and communication skills with a focus on customer service.
- Basic computer literacy and the ability to learn hotel management software quickly.
- Reliable attendance and punctuality are mandatory.
- The ability to stand for extended periods and lift light objects.