Job Description
We are seeking a highly motivated and professional Front Desk Agent to join our dynamic team at the Grand Hotel Oklahoma City. As the first point of contact for our guests, you will play a crucial role in ensuring a seamless and memorable experience from check-in to check-out. We pride ourselves on exceptional service and are looking for an individual who embodies our core values of hospitality and excellence.
Join us in creating an environment where guests feel valued and staff feels appreciated.
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and luggage handling.
- Respond to guest inquiries via phone, email, and in-person with a focus on problem-solving and satisfaction.
- Process payments and handle cash transactions accurately.
- Maintain the cleanliness and organization of the lobby and reception area.
- Assist with reservation management and hotel database updates.
- Handle guest complaints or special requests professionally and promptly.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a hospitality or customer service role preferred.
- Proficiency in Microsoft Office Suite and hotel management software.
- Strong interpersonal and communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- Able to stand for extended periods and lift moderate amounts of weight.