Job Description
Join our award-winning hospitality team at the heart of Austin! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences at our premier downtown location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of America's most vibrant cities. If you're passionate about creating memorable stays and thrive in fast-paced environments, we want you on our team!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, resolve complaints, and anticipate service needs
- Process payments, manage cash handling, and balance daily transactions
- Coordinate with housekeeping and maintenance departments for seamless operations
- Utilize PMS software (Opera) to manage room assignments and availability
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain security protocols and confidential guest information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license (if required for shuttle duties)
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Austin attractions and transportation
- Positive attitude with genuine hospitality passion