Job Description
Join our vibrant team at Hospitality Plus Resorts as a Part-Time Front Desk Agent! We're seeking friendly, energetic individuals to deliver exceptional guest experiences at our Baltimore location. No prior experience required—just your passion for hospitality and commitment to excellence. Enjoy flexible hours, competitive pay, and a supportive work environment that values growth and teamwork. Perfect for students or career changers looking to enter the hospitality industry!
Responsibilities
- Provide warm, professional greeting and check-in/check-out services for all guests
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and escalate complex issues to management
- Maintain accurate records of guest communications and preferences
- Coordinate with housekeeping and maintenance teams to ensure smooth operations
- Process payments and operate hotel management software efficiently
- Uphold cleanliness and organization of the front desk area
Qualifications
- No prior experience required—comprehensive training provided
- Exceptional customer service and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in basic computer operations and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation and flexible availability (evenings/weekends required)
- High school diploma or equivalent