Job Description
Join the vibrant heart of NYC hospitality at Grand Hospitality Group! We're seeking passionate entry-level professionals to deliver exceptional guest experiences across our premium properties. As a Hotel Associate, you'll be the cornerstone of our operations, ensuring seamless service during high-energy shifts while building foundational skills in a world-class environment. Enjoy competitive pay, flexible scheduling, and clear pathways to career growth within our award-winning portfolio.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping rotations
- Manage check-in/check-out processes with speed and accuracy
- Resolve guest inquiries and concerns with professionalism and empathy
- Maintain pristine standards in guest rooms and public areas
- Operate property management systems and reservation tools
- Collaborate with cross-functional teams during peak service hours
- Adhere to safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience preferred
- Availability for flexible shifts (nights, weekends, holidays)
- Strong communication and interpersonal skills
- Ability to work efficiently in fast-paced environments
- Basic computer literacy and tech-savviness
- Attention to detail and problem-solving aptitude
- Team player with positive attitude