Job Description
Join our dynamic team at Grand Hospitality Group, a premier hotel in downtown Philadelphia! We're seeking enthusiastic entry-level professionals to deliver exceptional guest experiences across various shifts. Perfect for career starters in hospitality, this role offers hands-on training in front desk operations, guest services, and hotel operations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a fast-paced environment.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and professionalism
- Manage guest inquiries, resolve complaints, and coordinate with housekeeping/restaurant teams
- Process payments, manage reservations, and maintain accurate guest records
- Monitor security systems and ensure compliance with hotel safety protocols
- Assist with luggage handling and valet services during peak hours
- Collaborate with shift supervisors to optimize daily operations
- Prepare shift reports and maintain communication logs
Qualifications
- High school diploma or equivalent; hospitality certification a plus
- Strong communication and customer service skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Attention to detail and problem-solving abilities
- Physical stamina for standing/walking during shifts
- Valid work authorization and reliable transportation
- No prior experience required—training provided