Job Description
Join the award-winning team at Grand Horizon Hotels, where we redefine luxury hospitality! We're seeking passionate Front Desk Agents to create unforgettable guest experiences at our premium Chicago and New York properties. This part-time role offers flexible scheduling while allowing you to master the art of guest relations in a fast-paced, upscale environment. If you thrive on delivering exceptional service and want to grow your career in hospitality, we invite you to apply today!
Responsibilities
- Provide exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations, billing inquiries, and VIP guest requests
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Handle guest complaints with professionalism and proactive problem-solving
- Maintain accurate guest records and manage property management systems
- Upsell hotel amenities and services to enhance guest satisfaction
- Assist with concierge services and local area recommendations
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Valid work authorization in the United States
- Basic knowledge of Chicago and New York attractions preferred