Job Description
Join our dynamic team at Grand Bay Hotel Oakland and launch your hospitality career! We're seeking energetic individuals for entry-level shift-based roles in our vibrant downtown location. No experience required—just a passion for exceptional guest service and teamwork. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our award-winning hotel chain. Benefits include: free parking, meal discounts, and employee recognition programs.
Responsibilities
- Deliver outstanding guest service during check-in/check-out processes
- Manage room status updates and coordinate with housekeeping teams
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate transaction records
- Assist with valet services and luggage handling
- Collaborate with security team during overnight shifts
- Adhere to all safety and sanitation protocols
Qualifications
- High school diploma or equivalent required
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency and POS system experience preferred
- Strong communication and problem-solving skills
- Physical ability to stand/walk for extended periods
- Valid driver's license (for valet positions)
- Customer service mindset with attention to detail